Shipping & Returns
Shipping Policy
Last updated: August 27, 2026
At Get Nexora Market, we work hard to make sure your order arrives safely and on time. Please review our shipping information below before placing your order.
Shipping Time
Estimated delivery times may vary depending on your location, shipping method, and the product ordered. Delivery estimates are provided at checkout and may be affected by circumstances outside of our control.
Please note that business days do not include weekends or U.S. federal holidays.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, the items in your order, and the available shipping method.
Order Tracking
Once your order has shipped, you may receive a tracking number by email. Please allow some time for the carrier's tracking information to update.
Delays
While we do our best to ensure timely delivery, Get Nexora Market is not responsible for delays caused by shipping carriers, weather conditions, customs, holidays, incorrect or incomplete addresses, or other circumstances beyond our control.
Incorrect Address
Please make sure your shipping information is correct before completing your purchase. If you provide an incorrect or incomplete address, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed.
Contact Us
If you have any questions regarding your order or our shipping policy, please contact us through our Contact Us page.
Thank you for shopping with Get Nexora Market!
Return & Exchange Policy
Last updated: August 27, 2026
At Get Nexora Market, we want you to be happy with your purchase. If you are not completely satisfied with your order, we're here to help.
Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and, when applicable, include its original packaging and accessories.
Non-Returnable Items
Certain items may not be eligible for return, including products that are personalized, opened for hygiene reasons, or otherwise identified as non-returnable at the time of purchase.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. Include your order number and, when possible, clear photos of the item and packaging so we can review the issue and provide the appropriate solution.
Exchanges
If you received a defective or incorrect item, we may offer a replacement when available. If the same item is not available, we may provide another appropriate resolution.
Return Shipping
For returns that are not related to a defective, damaged, or incorrect item, the customer may be responsible for return shipping costs.
If the return is due to an error on our part or an item arriving damaged or defective, we will review the situation and determine the appropriate resolution.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
How to Start a Return
To request a return or exchange, please contact us through our Contact Us page with your order number and a brief description of the reason for your request.
Please do not send items back without contacting us first.
Contact Us
If you have any questions about our Return & Exchange Policy, please contact our customer support team.
Thank you for shopping with Get Nexora Market!